Last Updated: November 2, 2026
Welcome to wlmad.shop. Below you will find answers to frequently asked questions about placing orders, payment methods, shipping, delivery, returns, refunds, and customer support.
We currently serve customers in Germany and Austria.
1. How do I place an order?
Placing an order on wlmad.shop is straightforward:
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Visit the product page and select Add to Cart or Buy Now.
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Proceed to checkout.
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Enter your full name, delivery address, email address, and telephone number.
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Review the products, order total, shipping information, and available payment method.
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Select Cash on Delivery (COD) and confirm your order.
After placing your order, you will receive an order confirmation using the contact information provided during checkout, subject to successful transmission.
Please ensure that your delivery and contact information is accurate.
2. Which countries do you deliver to?
We currently deliver orders to:
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Germany (Deutschland)
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Austria (Österreich)
We do not currently offer delivery to countries outside Germany and Austria.
Please enter a valid delivery address within one of these supported countries during checkout.
3. How much is shipping?
We offer FREE STANDARD SHIPPING (€0.00) on all orders delivered to Germany and Austria.
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Shipping Method: Standard Shipping
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Shipping Cost: €0.00
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Minimum Order Value: None
There are no additional standard shipping charges.
The final order total is displayed during checkout before you confirm your purchase.
4. How long does shipping and delivery take?
Our standard shipping estimates are:
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Order Handling Time: 1–2 business days
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Estimated Transit Time: 5–7 business days
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Total Estimated Delivery Time: 6–9 business days
Business days generally refer to Monday through Friday, excluding applicable public holidays.
The total estimated delivery time includes order processing and transportation.
Delivery times are estimates and may vary due to carrier operations, customs procedures, weather conditions, or other circumstances beyond our reasonable control.
If you have questions about delivery, please contact support@wlmad.shop.
5. Will I have to pay customs duties or import taxes?
No additional import-related charges will be collected from customers upon delivery.
For orders delivered to Germany and Austria, wlmad.shop is responsible for applicable import duties, import VAT, and customs clearance charges.
Customers will not be required to pay additional customs duties, import-related taxes, or customs clearance fees upon receiving their orders.
The total amount payable is displayed during checkout.
If you receive an unexpected request for an additional import-related payment, please contact support@wlmad.shop.
6. What payment methods are accepted?
We currently accept Cash on Delivery (COD / Nachnahme) only.
Customers pay for their orders upon delivery through the designated delivery provider.
No advance online payment is required.
We do not currently accept online credit card payments, PayPal, Apple Pay, or other online prepayment methods through our checkout.
The total amount payable is displayed before order confirmation.
For further details, please refer to our Payment Policy.
7. Can I cancel or modify my order?
If you need to change your delivery details or cancel an order before dispatch, please contact us as soon as possible.
Email: support@wlmad.shop
Please include your order number and the changes you wish to request.
We will attempt to process your request before the order is dispatched.
If your order has already been shipped, you may still exercise your statutory withdrawal rights where applicable.
For more information, please refer to our Return & Refund Policy.
8. How can I track my shipment?
For information about your shipment, please contact our customer support team.
Email: support@wlmad.shop
If tracking information is available for your order, we can help you identify the relevant shipment details.
Please provide your order number when requesting delivery information.
9. What should I do if my package is delayed?
If your package has not arrived within the estimated delivery timeframe, please contact us.
Email: support@wlmad.shop
Include your order number and delivery details so that we can investigate the shipment status.
We will review the circumstances and provide assistance.
Your statutory rights concerning delayed or undelivered goods remain unaffected.
10. What is your return policy?
Customers in Germany and Austria generally have a 14-day statutory right of withdrawal for eligible distance purchases.
The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receive the goods.
You may withdraw from an eligible purchase within this period without providing a reason.
You may reasonably inspect the product to establish its nature, characteristics, and functioning.
Opening ordinary product packaging for reasonable inspection does not automatically invalidate the statutory right of withdrawal.
Where legally applicable, customers may be responsible for diminished product value resulting from handling beyond what is necessary for reasonable inspection.
Certain statutory exceptions may apply to specific product categories.
For full details, please refer to our Return & Refund Policy.
11. How do I initiate a return?
To request a return or exercise your statutory right of withdrawal, please contact:
Email: support@wlmad.shop
You may provide:
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Your order number
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Your full name
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The product you wish to return
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Your contact information
For statutory withdrawals, you do not need to provide a reason.
Our customer support team will provide the appropriate return instructions and return shipping arrangements.
After notifying us of a valid statutory withdrawal, you generally have a further 14 calendar days to send the goods back.
Please do not send returned items to our registered business address unless customer support has confirmed that it is an authorized return location.
Your statutory withdrawal rights are not dependent on receiving prior approval from customer support.
12. Who pays for return shipping?
wlmad.shop covers return shipping costs for eligible statutory withdrawals from Germany and Austria.
Change-of-Mind Returns Within the Statutory Withdrawal Period
If you withdraw from an eligible purchase within the 14-day statutory withdrawal period because the product is unsuitable, no longer wanted, or for another personal reason:
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Return shipping is paid by wlmad.shop.
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Customers pay €0.00 in direct return shipping costs.
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No restocking fees are charged.
Damaged, Defective, or Incorrect Products
If you receive a defective, damaged, or incorrect product, wlmad.shop will cover the necessary return shipping costs where required by applicable law.
Please contact support@wlmad.shop to receive the appropriate return instructions.
13. When will I receive my refund?
For a valid statutory withdrawal, refunds will be processed without undue delay and generally no later than 14 calendar days after we receive your withdrawal notice.
Where permitted by law, we may withhold reimbursement until we receive the returned goods or evidence that you have sent them back, whichever occurs first.
Because our store accepts Cash on Delivery (COD), our customer support team will arrange an appropriate refund method with you.
Any alternative reimbursement method will require your express agreement.
No additional refund processing fees will be charged.
For refund assistance, please contact:
14. What if my item arrives damaged or defective?
If your order arrives damaged, defective, incomplete, or does not match the product description, please contact us.
Email: support@wlmad.shop
Please provide your order number and a description of the issue.
Photographs may help us investigate the problem, but they are not a mandatory condition for exercising statutory rights where the law does not require them.
Depending on the circumstances and applicable law, remedies may include:
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Repair
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Replacement
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Price reduction
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Refund
Where the seller is legally responsible, required remedies will be provided without costs to the consumer.
Your statutory rights are not limited to a 48-hour reporting period.
15. How do I contact customer support?
If you have questions about products, orders, payments, delivery, returns, or refunds, please contact us.
Store Name: wlmad.shop
Registered Business Name: Eric William White
Business Registration Number (CVR): 37016160
Registered Business Address:
c/o Gallery Poulsen ApS / Att. Morten Poulsen
Staldgade 32
1699 København V
Denmark
Website: https://wlmad.shop/
Customer Service Email: support@wlmad.shop
Telephone: +45 33 33 93 96
We aim to respond to customer inquiries within a reasonable timeframe.
For additional information, please consult our Shipping & Delivery Policy, Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.
Thank you for shopping at wlmad.shop.